Using a Custom Phone Number

This guide explains how to connect a phone number purchased in your own Twilio account to Newo Voice.

Prerequisites

Twilio Console Details

In order to get the Account SID and Auth Token, follow this guide.

Configure the Newo Voice Integration

1. Navigate to the Integrations page on the Builder platform.
2. Click the gear icon next to the Newo Voice integration.

3. Paste the Account SID and Auth Token you copied from Twilio into the corresponding fields.

4. Click Save.

Assign the Twilio Phone Number

1. On the Integrations page, click the three dots icon next to the newo_voice_connector item.

2. Return to the Twilio Console and copy the E.164 formatted number (e.g., +1 415 555 0123) from Phone Numbers → Manage Numbers.
3. Paste that number into the Agent Phone Number field.

4. Click Save.

Restart the Connector

The Newo Voice connector must restart to apply the new credentials.

1. On the Integration pages, click the three dots icon next to the newo_voice_connector item.

2. Click Pause and wait for the status to change from Running to Stopped.

3. Once the status shows as Stopped, click the three dots icon again and click Run.

4. Once the status shows as Running, you can proceed to test call your Twilio phone number.