Call Forwarding Setup

This guide will walk through enabling seamless hand-off after two rings so that your AI Agent answers on the third ring, without losing callers.

How It Works

  1. Your phone rings twice (≈ 10 seconds).
  2. If unanswered, the call is automatically forwarded to an AI Agent.
  3. The AI Agent answers on the third ring and handles the caller.

Before You Start

RequirementWhy it matters
AI Agent numberUsed in all forwarding scenarios.
A mobile plan that supports call-forwarding codesMost carriers allow these commands.

GSM Networks (T-Mobile, AT&T, Mint, US Mobile, Google Fi, etc.)

ActionDial CodeExample
To active delayed forwarding (*10 sec)**61*ASSISTANT_NUMBER**10# → Press Call**61*+15551234567**10# → Press Call
To disable delayed forwarding##61# → Press CallN/A
To check the current status*#61# → Press CallN/A
To reset all forwarding settings##002# → Press CallN/A

*Valid delay options: 5, 10, 15 seconds

Verizon (CDMA Network)

Verizon does not support delayed forwarding via dial codes. Choose one option below.

Option A – Immediate Forwarding

ActionDial CodeExample
To activate*72ASSISTANT_NUMBER → Press Call*72+15551234567 → Press Call
To disable*73 → Press CallN/A

Option B – Delayed Forwarding in My Verizon

  1. Sign in to your My Verizon account.
  2. Navigate to Call Forwarding.
  3. Set up forwarding to the AI Agent number if there is no answer after 10 seconds or call Verizon at +1 (800) 922-0204 for support.

Testing Your Setup

  1. Use another phone to call your number.
  2. Let it ring twice.
  3. Confirm that the third ring is answered by your AI Agent.

If your AI Agent does not answer, verify that:

  • The correct AI Agent number was entered.
  • The delay is set to 10 s (or your chosen interval).
  • Forwarding is still active (*#61# for GSM).

Troubleshooting

SymptomPossible CauseFix
Calls never forwardForwarding not activatedRedial the code.
Forwarding is instant (no rings)Immediate forwarding code usedCancel (##61# or *73 depending on your network), then set delayed forwarding.
"Connection problem or invalid MMI code" messageCarrier does not support dial codeConfigure forwarding in the carrier's app or web portal.