Event Identifier List

Below are all current eventIdn's used within the Newo platform. Each event can have an associated subscription that performs specific actions in response to these triggers.

• conversation_started: This event is triggered when the Talking Head or Newo Chat page is opened for the first time on a computer in a specific browser or when a Vapi call is answered. You can create an event subscription for this event to perform some actions when a new conversation is started. Note that if the user closes the Talking Head or Newo Chat page and then opens it again, this event will not be triggered.
• conversation_ended: This event is triggered when a user ends a Vapi call.
• call_aborted: This event is triggered whenever a user or an agent hangs up the phone.
• call_ended: This event is triggered whenever a phone call cannot be started or is finished unexpectedly.
• user_message: This event is triggered every time a new message is sent to the Talking Head or Newo Chat. You can create an event subscription for this event to process incoming messages by your agent's flow.
• magic_http_response: This event is triggered every time the Magic API connector receives a response from the target API. You can create an event subscription for this event to process the response by your Agent's flow.
• magic_api_response: This event is triggered every time the Magic API connector receives a response from the target API. You can create an event subscription for this event to process the response by your Agent's flow.
• magic_browser_response: This event is triggered every time the Magic Browser connector receives a response from the website. You can create an event subscription for this event to process the response by your Agent's flow.
• timer: This event is triggered when the timer sets off. You can create an event subscription for this event to process the timer notifications by your Agent's flow.