Event Identifier List

Below are all current eventIdn's used within the Newo platform. Each event can have an associated subscription that performs specific actions in response to these triggers.

Conversation and Session Events

• conversation_started: This event is triggered when the Newo Chat page is opened for the first time on a computer in a specific browser, or when a voice call is answered. You can create an event subscription for this event to perform actions when a new conversation is started. Note that if the user closes the Newo Chat page and then opens it again, this event will not be triggered.
• conversation_ended: This event is triggered when a user ends a voice call.
• session_started: This event is triggered when a new session begins within the platform.
• session_ended: This event is triggered when a session ends within the platform.

Message Events

• user_message: This event is triggered every time a new message is sent to the Newo Chat. You can create an event subscription for this event to process incoming messages by your agent's flow.
• agent_message: This event is triggered every time the agent sends a message. You can use this event to track or process agent responses.

Call Events

• call_aborted: This event is triggered whenever a user or an agent hangs up the phone.
• call_ended: This event is triggered whenever a phone call cannot be started or is finished unexpectedly.

Response Events

• magic_http_response: This event is triggered every time the HTTP connector receives a response from a send_request command. You can create an event subscription for this event to process the response by your agent's flow.
• magic_api_response: This event is triggered every time the Magic API connector receives a response from the target API. You can create an event subscription for this event to process the response by your agent's flow.
• magic_browser_response: This event is triggered every time the Magic Browser connector receives a response from the website. You can create an event subscription for this event to process the response by your agent's flow.

Timer Events

• timer: This event is triggered when a timer fires. You can create an event subscription for this event to process timer notifications by your agent's flow.