Newo Chat Integration (Demo Agent)

Unlike the Talking Head integration, which also includes a text-only option, the Newo Chat integration is only text. This integration enables a Digital Employee to communicate through web chat. The below steps highlight the process for demoing the Newo Chat on a website. If you're looking to make the Agent live on a website as well as change settings, go here.

Demoing the Agent allows you to test the web chat functionality on a website without needing to dig into the HTML of the website.

Enable the Newo Chat Connector

The connector should automatically be running. If not, and you see the status as Stopped, you will need to enable it.

1. Navigate to the Integrations page from the left-side panel.
2. Click the three dots icon on the right of the newo_chat connector.

3. Click Run. The status will change to Running.

Client Website Base URL

1. Click the three dots icon next to the newo_chat connector.

2. Click Edit Settings.

3. For the Client Website Base URL, add the website where you want to demo the Newo Chat, but with some slight modifications.
   1. Let’s say you want the Newo Chat to work on https://example.com. Add a - where there is a . which, in this case, would be https://example-com. Website's that use www, would like like this: https://www-example-com.
   2. Depending on the Newo environment you are working in, you will need to add a web chat postfix:
      1. For Staging: Add .webchat.stg.newo.ai. For example: https://example-com.webchat.stg.newo.ai
      2. For Production: Add .webchat.newo.ai. For example: https://www-example-com.webchat.newo.ai
4. Enable the Show-case Status setting, which allows this demo feature to be turned on.
5. Click Save.

Demo the Newo Chat on a Website

To demo the Newo Chat on your selected website, follow these steps:

1. Click the three dots icon on the right of the created connector.
2. Click Edit Settings.
3. Copy the Client Website Base URL you set previously and paste it into a new browser tab with the following additions:
   1. Add mode=newochat&client=YOUR_CLIENT_SECRET to the end.
   2. Copy the generated Client Secret and replace YOUR CLIENT SECRET. The final URL for a production account will be, for example, https://example-com.webchat.newo.ai/?client=09aea2b1-7112-4370-2528-2b4f0cb5051f.
4. The entered URL will open the website with the Newo Chat icon at the bottom-right corner. You can now test out the functionality in this demo environment before going live.