Instant Callback Agent

The Instant Callback functionality enables your AI Agent to perform immediate outreach to users who have just submitted a form on your website. This allows for real-time engagement by automatically contacting users via SMS, email, phone calls, or scheduling meetings based on their form inputs.

How It Works

When a user submits a form on your website, an HTTP POST request is trigger (set up on your website backend). This request contains a pre-configured webhook URL with a JSON payload containing the requested action in an external_request field. The AI Agent then initiates the appropriate communication channel without delay.

HTML Form Implementation

You can implement Instant Callback using a simple HTML form where the user's contact information is dynamically inserted into the request:

Example HTML Form

For more control over JSON payloads, use JavaScript to handle the form submission:

Available External Commands

Send SMS

Use this command to have your AI Agent send text messages to users immediately after form submission. The phone number is dynamically filled from the form input:

{  
  "external_request": "Send an SMS with the following content: `Hi! I'm Adrian, an AI consultant from Newo. Congratulations, you've just created your AI Employee! To complete the setup, you'll need to meet with my human colleague. Would tomorrow be convenient for you?`. To the phone number: ${phoneNumber}"  
}

Send Email

Use this command to have your AI Agent send emails to users instantly. The email address is dynamically filled from the form input:

{  
  "external_request": "Send an email with the following content: `Hi! I'm Adrian, an AI consultant from Newo. Congratulations, you've just created your AI Employee!`. To the ${userEmail}"  
}

Make Phone Call

Use this command to have your AI Agent call users directly after they submit the form. The phone number is dynamically filled from the form input:

{  
  "external_request": "Call the user to know how they are doing using this phone number: ${phoneNumber}"  
}

Create Meeting

Use this command to have your AI Agent schedule meetings with users automatically. The email address is dynamically filled from the form input:

{  
  "external_request": "Create a meeting with the user on 04.03.2025 at 2 pm using their email ${userEmail}"  
}

Technical Implementation

Make an HTTP request to your webhook URL with the following specifications:

• Method: POST
• URL: Your configured webhook URL (ask the Newo team for your unique webhook)
• Headers:
  • Content-Type: application/json
  • Body: One of the JSON objects containing the external_request field with dynamic values from your form