How to Use This Documentation

Welcome to the Newo.ai Documentation! The below guide is designed to help you navigate our extensive documentation, whether you're a beginner or an advanced developer.

• If you want a ready-made AI agent that has all the out-of-the-box functionality you'd expect and that you can then customize to your liking without coding experience, go directly to the Super Agent Creation section. This section is where most of our customers start.
• If you want to understand the foundational concepts behind how our agents are built, start with the Basic and Intermediate Agent Creation sections.

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We recommend these sections if you're a developer and want to start with the basics before moving to more advanced code. Beginners can also navigate these sections if you're looking to expand your knowledge of AI Employee systems.

• If you're a developer looking for advanced customization, check out Actions and Identifiers & Selectors for advanced agent behavior.

Section Overview

• Welcome to Newo.ai – Overview of the platform, its capabilities, and what you can achieve with AI agents.
• Key Concepts – Explanation of fundamental principles used through the documentation and Newo.ai platform.
• LLM API Keys – Instructions on configuring API keys to enable AI agents to interact with large language models and external services.

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When creating a Super Agent (i.e., an out-of-the-box agent), you do not require an LLM API key as this is rolled into your subscription plan.

• Basic Agent Creation – Introduction to foundational agent-building concepts, including: flows (how an agent interacts), skills (specific tasks an agent can perform), events (triggers for agent behavior) and connectors.
• Intermediate Agent Creation – Expands on the basics with: Context/instruction storage (allowing an agent to retain and recall information) and AKB (vector database) for knowledge retrieval.
• Super Agent Creation – The recommended starting point for most users. This section provides: A no-code approach to building advanced AI agents, pre-built agents for common workflows, and fully customizable settings without deep technical knowledge.
• Integrations – Instructions for connecting Newo.ai with external platforms/features such as: Webchat, phone (Vapi), SMS (Twilio), Google Calendar, and APIs.
• Actions – For developers who want to extend agent functionality by creating their own skills:
• Identifiers & Selectors – Documentation for advanced users, including integration, skill, command, and event identifier lists.
• Useful Features – A collection of additional functionalities within the platform to enhance the agent creation experience.
• Newo.ai Academy – Structured training modules for learning the platform quickly.
• YouTube Lessons – Video tutorials providing step-by-step guidance.