Attributes

The Newo platform uses three namespaces of attributes to configure agent behavior, store per-user data, and control agent-level settings. This subsection provides complete reference tables for each namespace.

Pages in this section

Page	Description
Customer Attribute Reference	All customer attributes by group (Business, Operations, Messaging, Booking, Integrations, Support, RAG/Knowledge, System) — identifiers, value types, descriptions, and defaults.
Persona Attribute Reference	All persona attributes — per-user fields for phone, name, working hours status, email/SMS subscriptions, session type, and greeting customization.
Project Attribute Reference	All project attributes — agent-level configuration including tools, representative behavior, waiting mode, pricing disclosure, and operational parameters.

Background

For a conceptual overview of how the attribute system works — including attribute groups, value types, metadata, and how attributes flow between the platform and skill scripts — see Attributes system in the Core Concepts section.